SHIPPING POLICY

Effective Date: 13 Feb, 2025

Introduction

At Formulo, we are committed to providing a seamless and reliable delivery experience for all our customers. This Shipping Policy outlines the terms, conditions, and procedures applicable to the shipping of products purchased through our official platforms or authorized sales channels. It has been designed in compliance with applicable consumer protection laws and regulations to ensure transparency, fairness, and accountability.

By placing an order with Formulo, you acknowledge and agree to abide by the terms of this Shipping Policy. This policy aims to clarify the roles, responsibilities, and rights of both the company and the customer in relation to the delivery of products, addressing potential scenarios such as delays, damages, and shipping-related issues.

For further queries or clarifications, please reach out to our customer support team using the contact information provided at the end of this policy.

1. Shipping Coverage and Availability
  1. Formulo provides shipping services to a wide range of locations within India, subject to logistical feasibility and compliance with applicable laws and regulations. The availability of delivery services may vary depending on factors such as geographic limitations, courier network capabilities, or government-imposed restrictions. Customers are advised to check the serviceable areas prior to placing an order. In cases where delivery to a specific location is not feasible, Formulo reserves the right to cancel the order and issue a full refund as per our Refund Policy.
  2. To facilitate a smooth delivery process, customers are encouraged to verify whether their delivery address falls within our serviceable areas. This can be done by using the pincode verification tool available on our platform or by reaching out to our customer support team. Accurate and complete address details, including the correct pincode, must be provided during the order placement. Any errors in the address that result in delivery delays or non-delivery will be the responsibility of the customer, and additional charges for re-shipping, if applicable, may be incurred.
  3. Deliveries to certain areas may be subject to legal or regulatory restrictions, such as prohibited goods or import/export limitations. Formulo strictly adheres to all applicable laws and reserves the right to decline shipments to restricted areas.

For any concerns or clarifications regarding delivery coverage, customers are encouraged to contact our support team before placing their order.

2. Medical and Regulatory Restrictions
  1. Certain medical devices, medication, or temperature-sensitive products may be restricted from shipping to specific locations due to local regulations or import/export limitations.
  2. Formulo reserves the right to cancel orders for restricted items and will issue a full refund in compliance with our Refund Policy.
3. Shipping Methods and Timeframes
  1. Standard Delivery:

    Formulo offers Standard Delivery for all products unless otherwise specified during the order process. The estimated delivery timeframe for standard shipping is 5-10 business days, depending on the delivery location and other logistical factors. Delays due to unforeseen circumstances, such as natural disasters, strikes, or regulatory restrictions, may affect the delivery timeline. Customers will be notified promptly in such cases.

  2. Expedited Delivery:

    Customers seeking faster delivery may opt for Expedited Delivery at an additional cost. Expedited shipping typically ensures delivery within 2-5 business days. However, availability may depend on the delivery address and the nature of the product. The applicable charges for expedited delivery will be displayed during the checkout process and must be confirmed by the customer before completing the order.

  3. Processing Time:

    Orders are processed within 1-2 business days after they are placed and payment is confirmed. Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day. Processing times may vary for customized products or those requiring special handling, in which case the customer will be informed of the revised timeline.

    Shipping timelines are estimates and are subject to compliance with applicable shipping and consumer protection laws. Formulo takes all reasonable steps to meet the stated timelines; however, delays caused by factors beyond our control may not be compensable under law.

    Once the order is shipped, customers will receive an email or SMS containing the shipment details, including the tracking number and the estimated delivery date.

4. Shipping Fees
  1. Standard Charges:

    Shipping fees are determined based on factors such as the delivery location, the weight and dimensions of the package, and the chosen shipping method. The applicable charges will be transparently displayed during the checkout process, allowing customers to review them before completing their purchase.

  2. Free Shipping:

    Formulo offers Free Shipping for orders exceeding a minimum purchase value of ₹3000.

    The free shipping offer, if applicable, will be automatically applied at checkout once the order meets the specified criteria. This offer may not apply to certain remote locations or specific promotional items, as detailed on our website or at checkout.

  3. Deliveries to remote or non-standard locations, or those requiring specialized shipping methods (e.g., fragile or oversized items), may incur additional charges. Any such charges will be clearly communicated during the checkout process to ensure transparency.

Customers are encouraged to review these charges before completing their purchase to avoid any inconvenience.

5. Order Tracking
  1. Tracking Information:

    Once an order is dispatched, customers will receive a notification via email or SMS containing a tracking ID and a link to monitor the progress of their shipment. The tracking link will provide real-time updates on the shipment's status, expected delivery date, and any relevant shipping milestones.

  2. Status Updates:

    Regular shipping status updates, such as dispatch confirmation, in-transit notifications, and delivery attempts, will be sent to the customer through their preferred communication channel (email or SMS).

    The tracking process and notifications are designed to ensure compliance with applicable consumer protection laws, which mandate transparency and accountability in e-commerce transactions.

6. Delivery Conditions
  1. Address Accuracy

    Customers are required to provide complete and accurate delivery details, including name, address, contact number, and pincode, during the checkout process. Formulo will not be held responsible for delays or failed deliveries resulting from incomplete, incorrect, or outdated address information provided by the customer.

    If a delivery fails due to an inaccurate address, the customer may be required to bear the cost of reshipping the product.

  2. Delivery Attempts

    A maximum of 3 delivery attempts will be made for each order. If delivery cannot be completed after these attempts, the order will be returned to Formulo's facility or the designated logistics partner. Customers may reschedule delivery or arrange for pick-up from the nearest delivery hub at their own expense.

    Any additional shipping costs incurred due to failed delivery attempts caused by customer-related issues (e.g., unavailability at the delivery location) will be the customer's responsibility.

  3. Proof of Delivery

    For security and verification purposes, proof of delivery such as a signature, OTP confirmation, or valid identification may be required upon receipt of the shipment.

    If a third party is authorized to receive the delivery on the customer's behalf, the customer must ensure they are available and provide the necessary proof of authorization.

7. Handling Delays
  1. Unexpected Delays

    While Formulo strives to adhere to the estimated delivery timelines, unforeseen events such as natural disasters, adverse weather conditions, transportation strikes, government regulations, or force majeure events may cause delays.

    Such delays will be addressed with reasonable efforts to minimize their impact, but Formulo shall not be held liable for any inconvenience caused by circumstances beyond its control.

  2. Notification of Delay

    In the event of a delay, Formulo will notify customers promptly via email, SMS, or other preferred communication channels.

    Customers will be provided with updated timelines and, where applicable, alternative solutions such as rescheduled delivery or refunds, in compliance with applicable consumer protection laws.

8. International Shipping
  1. Customs Duties and Taxes
    1. International orders may be subject to customs duties, taxes, or additional charges as mandated by the laws and regulations of the destination country.
    2. These charges are levied by local authorities and are payable by the customer. Formulo does not control or influence these fees and cannot estimate the exact amount beforehand.
    3. Customers are advised to check with their local customs office for details regarding applicable fees before placing an order.
  2. Regulatory Compliance
    1. It is the customer's responsibility to ensure that the purchased products comply with their country's import regulations. Certain items may be restricted or prohibited for import in specific regions.
    2. If an order is detained or returned due to non-compliance with local import regulations, the customer will be responsible for any associated costs, including shipping and handling fees.
    3. Formulo reserves the right to cancel international orders that cannot be fulfilled due to legal or regulatory restrictions and will issue refunds in such cases as per its Refund Policy.
9. Damaged or Missing Shipments
  1. Damaged Deliveries:
    1. Customers are required to inspect the package upon delivery for any visible signs of damage.
    2. If an item is found to be damaged, customers must notify Formulo within 24 hours of delivery by contacting customer support and providing supporting evidence such as photographs or videos of the damaged product and packaging.
    3. Replacement or refund requests for damaged deliveries will be processed in accordance with the procedures outlined in our Returns Policy. All claims are subject to inspection and verification by Formulo or its logistics partners.
  2. Missing Shipments:
    1. If an order is not delivered within the estimated delivery timeframe, customers should contact Formulo's customer support team immediately to report the issue.
    2. Formulo will investigate the matter with its logistics partners and provide a resolution, which may include re-shipping the product, issuing a refund, or offering an alternative solution depending on the circumstances.

Customers are encouraged to monitor their tracking details and notify support promptly to minimize delays in resolving missing shipment cases.

10. Force Majeure
  1. Formulo is committed to providing timely delivery of orders; however, we shall not be held liable for delays, failures, or interruptions in shipping caused by events beyond our reasonable control. These events include, but are not limited to:
    1. Natural disasters (e.g., floods, earthquakes, hurricanes)
    2. Transportation or logistical disruptions (e.g., strikes, accidents, roadblocks)
    3. Governmental actions or restrictions (e.g., import/export bans, changes in trade policies)
    4. Acts of war, terrorism, or other emergencies.
  2. In the event of a force majeure situation, Formulo will make all reasonable efforts to notify affected customers promptly and provide updates regarding the status of their orders.
  3. Delivery timelines may be revised, or alternative solutions may be proposed, such as refunds or re-scheduling, as per the specific circumstances and applicable laws.
11. Policy Updates

This Shipping Policy may be updated or modified periodically to reflect changes in our operations, applicable laws, or industry standards. All updates will be communicated through appropriate channels, such as our official website or customer notifications. The "Last Updated" date will be clearly indicated at the top of the policy for reference.

Customers are advised to review the Shipping Policy prior to placing an order to stay informed of any changes. By continuing to use our services after a policy update, customers signify their acceptance and agreement to the revised terms. If a customer does not agree with the updated policy, they should refrain from making purchases or using our services.

12. Contact Information

For any inquiries, concerns, or clarifications regarding this Shipping Policy, customers may reach out to our support team:

Email: customercare@formulo.in

Our team is available to provide assistance and address your queries promptly and in compliance with applicable consumer protection laws.