FAQs

Yes. Formulo is a fully compliant tele-dermatology platform operating under India's Telemedicine Practice Guidelines 2020. All consultations are conducted by registered dermatologists verified by the National Medical Commission (NMC). We do not sell Schedule H medicines without a valid prescription.

Absolutely. Every doctor on Formulo is a registered medical practitioner with a valid medical registration number.

Your assessment is reviewed personally by a qualified dermatologist, not an AI bot. Your photos are encrypted and stored securely in compliance with medical data privacy laws. Read ourPrivacy Promise.

Your dermatologist personalizes your plan for your skin-type. Additionally, Formulo analyzes12 other factorsfrom your skin test to create a plan unique to your skin.

OTC products (like generic shampoos) are cosmetic and treat surface-level issues. Formulo provides prescription-grade medical treatments (containing active ingredients like Benzoyl peroxide or Tretinoin) that are clinically proven to treat the root cause of skin dullness, pigmentation and acne at a cellular level.

Every day you wait, your skin concern gets worse and becomes harder to treat. Start seeing improvements in just 1 month with our medical-grade approach.

Yes, your dermatologist is like your personal skin companion - message them anytime via the Patient Dashboard with unlimited chats and get responses within 24 hours.

Yes Everything- custom medicines, unlimited doctor messages, progress monitoring, and home delivery. No hidden fees or surprise charges ever.

Medical integrity comes first. If our dermatologist determines that tele-dermatology is not suitable for your specific condition, we will recommend you visit a physical clinic and process a full refund of your consultation fee immediately.

Once your prescription is approved (usually within 2-4 hours), we dispatch your kit. Delivery typically takes 2-3 days for metros (Delhi, Mumbai, Bangalore) and 4-6 days for Tier-2/3 cities. You will receive a live tracking link via WhatsApp.

One-click cancellation anytime from your dashboard - no phone calls, no retention specialists. Plus,15-day money-back guarantee, no questions asked.

That’s perfectly fine! With Formulo, you get dermatologist-backed care with15+yrs of exp, free follow-ups, and the ease toconnect with them anytime— allfrom your own home.

All prescription medications carry a small risk of side effects, though most users experience none. Common temporary effects might include mild dryness or skin purging. However, because a doctor reviews your medical history before prescribing, we minimize these risks. We also provide free follow-up consults to manage any issues.

We offer a complete satisfaction guarantee. If our doctor determines a treatment is not suitable for you, or if you don't see results after following the plan, you are covered by ourMoney-Back Guarantee. We also offer immediate replacements for any damaged or incorrect deliveries.

Typically, yes. A physical dermatologist visit costs ₹500-₹1500 plus separate pharmacy trips. Formulo bundles the expert consultation, prescription, and medication delivery into one affordable plan, often saving you 30-50% compared to traditional options.